Giotto Cashmere Cardigan Navy

Exceptional service is an integral part of Maison Elvar.

Our Client Care team is here to help you with everything from delivery enquiries to returns and order-related support.

You can always reach us at care@maisonelvar.com.

We respond with the same care and precision that defines our pieces — calm, accessible, and dependable.

Every Maison Elvar order is handled with care and consideration.

Orders are prepared within 1–2 working days and sent with tracked delivery for your peace of mind.

We deliver across the UK & EU, with most orders arriving within 5–8 working days.

Delivery times may vary slightly depending on local transport conditions.

Your order is packed with care — protected, refined, and ready to be appreciated from the very first moment.

We want every Maison Elvar piece to feel completely right. If for any reason it doesn't, we accept returns within 30 days of delivery, provided the item is unused, unaltered, and in its original condition.

To begin a return or exchange, please contact our Client Care team with your order number and the reason for your return. Once the item has been received and inspected, approved refunds will be issued to the original payment method. Return postage is the responsibility of the customer.

Processing times for refunds may vary depending on your bank or payment provider. Any items that arrive damaged or faulty should be reported within 48 hours of delivery, so we can assist you quickly and fairly.