Privacy policy
Last updated: 10/09/2025
This privacy policy describes how MAISON ELVAR ("we", "us", "our" or "Website") collects, uses, and protects your personal data when you visit maisonelvar.com, use our services, make a purchase, or communicate with us (collectively referred to as the "Services").
By using our Services, you accept the practices described in this privacy policy. If you do not agree, please refrain from using our website and services.
1. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our operations or legal requirements. When updates are made, the "Last updated" date will be revised and, where required by law, we will inform you of any material changes.
2. HOW WE COLLECT AND USE PERSONAL DATA
To offer a considered and seamless experience, we collect personal data from various sources. The data collected and how it is used depends on how you interact with MAISON ELVAR.
In addition to the specific purposes outlined below, we may use personal data to:
- Provide and improve our Services
- Communicate with you
- Fulfil legal obligations
- Protect our rights, users, and business
3. TYPES OF PERSONAL DATA WE COLLECT
A. Data you provide directly
This may include:
- Contact details: name, email address, address, telephone number
- Order details: billing and delivery information, payment confirmation, order details
- Account details: username, password, and security-related information
- Shopping behaviour: products viewed, wishlists, basket activity
- Customer service matters: information shared when you contact us
Certain features require you to provide personal data. If this is not provided, some Services may be limited.
B. Data collected automatically (cookies & tracking)
We collect usage data such as:
- IP address
- Device and browser information
- Interaction data (pages visited, time on page, clicks)
- Network information
We use cookies, pixels, and similar technologies to:
- Improve functionality
- Analyse performance
- Personalise content and advertising
You can disable cookies through your browser, though this may affect the website's functionality.
C. Data from third parties
We may receive information from:
- Service providers (e.g. Shopify for store operations)
- Payment providers (to complete transactions)
- Analytics and advertising partners
- Delivery and logistics partners
All such information is handled in accordance with this privacy policy.
4. HOW WE USE PERSONAL DATA
A. Providing products and services
We use personal data to:
- Process orders and payments
- Manage accounts
- Send order and delivery updates
- Deliver and track shipments
- Handle returns and exchanges
- Enable product reviews
B. Marketing and communication
We may use personal data to:
- Send relevant offers and newsletters
- Personalise your experience
- Display targeted advertising
You can unsubscribe from marketing communications at any time.
C. Security and fraud prevention
Personal data may be used to detect, prevent, or investigate:
- Fraud
- Unauthorised use
- Security threats
D. Customer service
We use data to assist you and improve your experience.
5. COOKIES
MAISON ELVAR uses cookies to:
- Remember your settings
- Improve website performance
- Analyse traffic
- Personalise content
You can manage cookies through your browser. For Shopify-specific information: https://www.shopify.com/legal/cookies
6. SHARING PERSONAL DATA
We may share personal data with:
- Suppliers and service partners (logistics, IT, analytics, customer service)
- Shopify and associated partners
- Payment providers
- Marketing and advertising partners
- Authorities where required by law
- Third parties at your request
We do not sell personal data and do not use sensitive data to infer personal characteristics.
7. USER-GENERATED CONTENT
If you post reviews or other public content, this becomes visible to the public. We cannot control how such information is used by others.
8. THIRD-PARTY WEBSITES
Our website may contain links to external websites. MAISON ELVAR is not responsible for their privacy practices, security, or content.
9. CHILDREN'S DATA
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe this has occurred, please contact us immediately and we will take steps to delete it.
10. SECURITY AND RETENTION
We use industry-standard security measures to protect personal data. Data is retained only for as long as necessary to:
- Provide our Services
- Fulfil contracts
- Comply with legal requirements
- Resolve disputes
- Enforce our policies
11. YOUR RIGHTS
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
- Access your data
- Request erasure
- Request rectification
- Request data portability
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, contact us: 📩 care@maisonelvar.com
We may request verification to protect your privacy.
12. INTERNATIONAL TRANSFERS
Personal data may be processed in countries outside the UK. For transfers outside the UK, we apply lawful safeguards such as:
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs) with the UK Addendum
- Adequacy decisions recognised by the UK Government
- Equivalent legal mechanisms
13. COMPLAINTS
If you have questions or concerns about how we handle personal data, you're welcome to contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
🌐 ico.org.uk 📞 0303 123 1113
14. CONTACT
For questions about this privacy policy or your personal data, contact us: 📩 care@maisonelvar.com
We value your privacy and strive for clarity, security, and trust in every interaction.